Money-back Guarantee

This means if you're not completely satisfied with your experience within the first 7 days — even if it's too soon to see the full results — we're here for you. We’ll be happy to refund you in full. We strive to do this within 48 hours of processing your request.

Terms and conditions for the Money-Back Guarantee:

  1. Your money-back request is made within 7 days of your order being processed (this is the date you received an e-mail with a track & trace code). Contact us to proceed with your request.
  2. After receiving your request, a member of our team will contact you by telephone. Why? Because customer feedback is the only way we can make sure Brightening Hero keeps on improving. The call should take no longer than 2 to 5 minutes. We’re specifically interested in hearing how you applied Brightening Hero, under which conditions, and during which activities.
  3. After our telephone call, we strive to refund your payment within 24 hours. To unburden you as much as possible, we’ll do our best to contact you within 24 hours of receiving your request.